Privacy Policy

Last Updated: 7 August 2025

Introduction

This Privacy Policy explains how Aga’s Laundry ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our services in the United Kingdom.

Who We Are

Aga’s Laundry is a laundry service provider operating in the United Kingdom. For data protection purposes, we act as the “Data Controller.”

Contact Details

If you have questions about this Privacy Policy or your data, please contact us at:
Email: agasbedlinen@gmail.com
Address: 9-10 New Broompark, Edinburgh EH5 1RS
Phone: 0131 629 5700

What Data We Collect

We may collect the following types of personal data:

  1. Name
  2. Contact details (address, telephone number, email)
  3. Payment information
  4. Service usage data
  5. Delivery/collection details

How We Collect Your Data

We collect data directly from you when:

  1. You use our website or mobile app
  2. You place an order for our services
  3. You contact us with queries, feedback, or complaints

Purposes and Lawful Basis for Processing

Your personal data is processed for:

  1. Providing and managing our laundry services
  2. Handling payments and accounting
  3. Delivering and collecting items
  4. Customer support and service updates
  5. Compliance with legal obligations

We process your personal data under these lawful bases:

  1. Performance of contract (to deliver requested services)
  2. Legal obligations (tax and accounting regulations)
  3. Legitimate interests (improving our services)
  4. Consent (for communication or marketing, where applicable)

Sharing Your Data

We do not sell your personal information. We may share your data with:

  1. Payment processors (for handling payments)
  2. Service providers (for necessary business operations)
  3. Law enforcement or government authorities if required by law

Transfers Outside the UK

If we transfer your data outside the UK, we ensure appropriate safeguards are in place as required by law.

How Long We Keep Your Data

We retain your personal information only as long as necessary for the purposes we collected it, or as required by law. Typically, we will retain it for up to 6 years for legal and accounting purposes, unless you request deletion sooner, unless required otherwise by law.

Your Rights

Under UK GDPR and national law, you have rights including:

  1. The right to access your data
  2. The right to have incorrect data corrected
  3. The right to erasure (in certain circumstances)
  4. The right to restrict or object to processing
  5. The right to data portability
  6. The right to withdraw consent (where processing is based on consent)

To exercise any of these rights, contact us using the details above.

Complaints

You can lodge a complaint with the UK’s Information Commissioner’s Office (ICO):
ICO Website: www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via our website or by email as appropriate.